All returns of products sold directly through WWW.PETMEDLOG.COM must returned in the original packaging, and must be accompanied with an original proof of purchase/invoice, a completed Return Form, AND a Return Merchandise Authorization (RMA) number clearly indicated in BOLD NUMBERS ON THE OUTSIDE OF THE ORIGINAL PACKAGING.

If the buyer necessitates returning a product(s), the buyer must contact Tinc inc. customer service at 613.728.TINC (8462) for an RMA number and return instructions. All products returned without an original proof of purchase/invoice, a completed Return Form, and an RMA number will be refused and redirected back to the buyer.

Please note that merchandise sold through retailers and not directly through WWW.PETMEDLOG.COM are subject to the return policy of the retailer and can only be returned at the retailer. Such merchandise will be refused if returned to Tinc inc., and will be redirected back to the buyer.

All products are carefully designed, manufactured, and packaged to meet your satisfaction. Tinc inc. is committed to making sure you are pleased with your purchase. If you have received a damaged/defective item, or if an item has been sent in error, we want to know as soon as possible so that we can rectify the problem. Please contact a Tinc inc. customer service representative WITHIN 5 BUSINESS DAYS OF YOU RECEIVING THE MERCHANDISE, Monday-Friday 9:00 AM – 5:00 PM EST, at 613.728.TINC (8462). We will be happy to assist you.

Please note that Tinc inc. is not responsible for damages that occurred during shipping. Although we will certainly try to assist you in your claim, these matters are to be taken up with the shipping company directly.